There was a heart attack in progress as another person collapsed in the waiting room.
What I observed is when the “trauma” occurred, the nurses were on top of their game. Focused, cooperative, with a natural flow that falls between people who have a common goal.
However, once the emergencies were over, they went back to their nursing station. They chit chatted about this or that, shopping online, complaining about other staff members, etc.
I learned of a month long vacation (and all the details), a meeting set up between a doctor and financial adviser, a gate bought for a dog named Dolly, who is overweight just like her mom.
I glanced around and saw a lot of people waiting. I understand the doctors must wait for tests results before they can continue on with their care. But I thought of the nurses. They could easily be checking in on the patients, to see if they needed anything. They could calm some family members, perhaps even a friendly hello.
Why do we jump “into gear” when trauma is around, but when there is not an “emergency”, we fall into a state of complacency?
Nursing is a very noble profession and I do not mean to diminish nurses. In my experience, there are many professionals, not just nurses, who have this habit!
In the Work,
Director and Lead Facilitator, Omega Vector
Omega Vector is a 501(c)(3) Non-Profit Arizona Corporation