Which of the following best describes the difference between emotional labor and emotional dissonance? Emotional labor is displaying emotions because your job requires you to do so; emotional dissonance is the tension between your displayed and felt emotions.
What is emotional dissonance?
In the workplace, emotional dissonance is the conflict between experienced emotions and emotions expressed to conform to display rules. … Emotional dissonance aroused feelings of job dissatisfaction and reduced organizational commitment among high self-monitors.
How does increased emotional dissonance affect one’s personality?
A two-step hierarchical regression analysis showed that emotional dissonance was significantly associated with exhaustion, mental distress, and sickness absence, after adjusting for sex, age, and occupation.
How does emotional dissonance affect employee’s performance?
Study results approve that emotional dissonance (surface acting) has a significant negative impact on employee well being (i.e. emotional exhaustion and job dissatisfaction) and the significant moderating impact of self concept (importance of authenticity and surface acting self efficacy) were also proven.
What defines emotional labor?
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their emotions during interactions with customers, co-workers and superiors.
What are the 5 signs of emotional suffering?
The five signs of suffering: Know the symptoms and ask for help
- Their personality changes. …
- They seem uncharacteristically angry, anxious, agitated, or moody. …
- They withdraw or isolate themselves from other people. …
- They stop taking care of themselves and may engage in risky behavior. …
- They seem overcome with hopelessness and overwhelmed by their circumstances.
What is cognitive dissonance in relationships?
Cognitive dissonance is the psychological theory that describes the discomfort that results from holding two or more opposing beliefs, and you likely experience it when rationalizing eating that chocolate brownie you know you shouldn’t be eating while on a diet, when seeking biased information to defend your beliefs, …
How do you overcome emotional dissonance?
Organizations with intense interpersonal transactions should therefore enable their employees to overcome the negative long-term consequences of regular emotional dissonance by offering temporary back office tasks and making each employees work shift more diversified.
Is cognitive dissonance real?
The bottom line. Everyone experiences cognitive dissonance in some form in their life. It’s more common to feel discomfort, and like you need to resolve the dissonance, when cognitions are important to you or they conflict heavily with each other. Resolving cognitive dissonance can often lead to positive changes.
What impact does emotional labor have on employees?
The effects of emotional labor within the organization are largely negative. These adverse effects directly affect the employees in the service encounters and spread to customers and organizations. Employees experience stress, depression, panic disorder, psychological distress, and job dissatisfaction.
What is deep acting and surface acting?
Surface acting involves faking the required emotions: that is, when people engage in surface acting, they do not actually try to feel the emotions they wish to portray. … By contrast, deep acting involves putting effort into actually feeling and expressing the required emotions.
What are examples of emotional labor on the job?
To perform emotional labor, employees may use deep acting to modify their inner emotions, like “pump themselves up” before going out on the work floor (for example, a teacher may do this on the first day) or doing pep talks (for example, flight attendants reminding themselves that passengers are their guests on this …
What is affect intensity?
Affect intensity refers to individual differences in the typical intensity with which people experience their emotional responses.
What is emotional Labour and emotional dissonance?
Emotional labor is a way of emotion regulation in which employees control their emotions and feelings at work. … Emotional dissonance develops when there is an internal conflict in an employee caused by a difference in emotions.
What are the four components of emotional labor?
To better understand your emotional skills, the first step to take is to familiarise yourself with the four basic components of emotional intelligence.
- 1) Self-awareness. …
- 2) Self-management. …
- 3) Social awareness. …
- 4) Relationship management.
1 окт. 2017 г.
What is emotional contagion theory?
The phrase “emotional contagion” embodies the idea that humans synchronize their own emotions with the emotions expressed by those around them, whether consciously or unconsciously.