What is emotional labor quizlet?

emotional labor. The management of feeling to create publicly observable facial and bodily display which is sold for a wage and therefore has exchange value” emotional labor. The effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.

What is meant by emotional labor?

Emotional labour means many things to many people. But, put simply, it’s when someone feels the need to suppress their own emotions. … At the time, Arlie described emotional labour as having to “induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others”.

What is an example of emotional labor?

To perform emotional labor, employees may use deep acting to modify their inner emotions, like “pump themselves up” before going out on the work floor (for example, a teacher may do this on the first day) or doing pep talks (for example, flight attendants reminding themselves that passengers are their guests on this …

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What are the primary elements of emotional labor?

There is a relatively wide consensus on the key components of emotional labor and their relationships. These components include affective events, display rules, emotion-rule dissonance, emotion regulation strategies, and genuine and fake emotional displays.

What is the difference between emotional work and emotional Labour?

Emotion work has use value and occurs in situations in which people choose to regulate their emotions for their own non-compensated benefit (e.g., in their interactions with family and friends). By contrast, emotional labor has exchange value because it is traded and performed for a wage.

How do you stop emotional labor?

How We Can Stop Doing it All

  1. Ask for help. It may seem easier or quicker to do it yourself, but we’re here to tell you it’s OK to ask for help. …
  2. Have the tough conversations. …
  3. Work smarter. …
  4. Help yourself before you help others. …
  5. Make a schedule and to-do list, and then prioritize it.

13 апр. 2020 г.

What is emotional labor in a relationship?

Emotional labor means putting a great deal of energy into dealing with something that could be mentally taxing or emotionally difficult. For instance, the process of a breakup can be an emotional labor. Emotional labor can be both motivating and exhausting.

How do I explain emotional labor to my husband?

“Basically you want to explain to them what emotional labor is, give some examples of how you are handling it within your relationship, and finish with some of the tasks you’d like him to take over,” Hartstein says. If they’re not familiar with the concept, they’ll have no idea how to go about doing more of it.

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How is emotional labor measured?

The ELS is a 15-item self-report questionnaire that measures six facets of emotional display in the workplace, including the frequency, intensity and variety of emotional display, the duration of interaction, and surface and deep acting. Estimates of internal consist- ency for the subscales ranged from . 74 to .

What is emotional Labour and emotional dissonance?

Emotional labor is a way of emotion regulation in which employees control their emotions and feelings at work. … Emotional dissonance develops when there is an internal conflict in an employee caused by a difference in emotions.

What are the four components of emotional labor?

To better understand your emotional skills, the first step to take is to familiarise yourself with the four basic components of emotional intelligence.

  • 1) Self-awareness. …
  • 2) Self-management. …
  • 3) Social awareness. …
  • 4) Relationship management.

1 окт. 2017 г.

Why is emotional Labour important?

Expressing the appropriate emotions is a key function that both task and relationship managers need to perform. This will make the workplace more productive and enjoyable for both; managers and employees. Additionally, leaders who perform emotional labour are more emotionally expressive and better communicators.

What are the consequences of emotional labor?

Hochschild (1983) explained that emotional labor causes negative consequences such as emotional inactivation stress, physical exhaustion, emotional exhaustion, and absenteeism. Grandey (2000) also said that the emotional adjustment and social needs of emotional labor workers cause job exhaustion.

What is emotional labor nursing?

The emotional labour of nursing work involves managing the emotional demands of relating with patients, families and colleagues. Building nurses’ resilience is an important strategy in mitigating the stress and burnout that may be caused by ongoing exposure to these demands.

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What is emotional and aesthetic Labour?

In emotional and aesthetic labour, employees’ feelings and appearance are turned into commodities and re-shaped to fit their employers’ notions of what is desirable (Putnam and Mumby, 1993; Thompson and McHugh, 2002).

Is emotional Labour a useful sociological concept?

The concept of emotional labor has motivated a tremendous amount of research, but it has been much less helpful in providing theoretical guidance for or integration of the results generated by these bodies of work.

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